307 Smart Nav fitted from new causing Alarm to trigger - WarantyLength?

Discussion in 'Peugeot 307' started by Peter Hemmings, Feb 7, 2007.

  1. I have had a 307 1.6 HDI for a year and is now 2 years old.
    After many hours in and out of dealer (changed sensors and Alarm module)
    I have now found the source of problem. Alarm triggers at night when
    the sat nav is updated/given diagnostic test from server (this has
    mobile phone connection for downloading route etc).
    It was fitted as new by another local Peugeot Dealer. I have spoked to
    Smart Nav who say its only covered by a one year warranty, but the
    fault was for triggering the alarm (but we did not know what was causing
    it at the time). I have acquired the original "Internal Invoice" for
    its pre-delivery fit of "Peugeot Kit" and now the garage seems a bit
    reluctant to carry out repairs FOC.
    What are the legalities in this case?
    (yes I know I can buy a new GPS for £139 but this one is already fitted
    and is out of sight!)

    Peter Hemmings, Feb 7, 2007
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  2. Peter Hemmings

    Brian Guest

    Rather than waiting for all the "well my mate heard that you could do this
    or that", you would be far better off contacting your local trading
    standards office, who will give you very precise information and advice on
    your rights.
    The very fact that you are in touch with them may be enough to galvanise
    your Peugeot dealer into action.
    Certainly your rights as a consumer do not stop at the end of the
    manufacturer's one year warranty period.
    Browsing the Which? website might also bring some useful information.
    Brian, Feb 8, 2007
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  3. Thanks for that.

    Just rang local Trading Standards who said warranties may not apply in
    my case, go and find out exactly what is covered. Peugeot's website is
    not specific about pre-delivery "fits" and their Customer Service said
    he THOUGHT it was not covered for 3 years, but could not confirm this!
    He said that as I am still waiting for the original dealer (who did the
    fitting) to come back to me, I should wait for their decision. If I
    was unhappy then I could get back to them for a final decision, which
    would take less than 4 days.

    Peter Hemmings, Feb 12, 2007
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