307 glovebox saga continues

Discussion in 'Peugeot 307' started by Androo, Nov 8, 2004.

  1. Androo

    Androo Guest

    Three months ago, the glovebox handle snapped off. Our friendly but inept
    local Peugeot service centre replaced the whole glovebox door under warranty
    after a delay of about a month (supply problems...).

    They fitted the new glovebox at such a crazy angle that it was clearly
    unnacceptable. They tried to adjust it but couldn't and said they'd have to
    order another lid.

    Two months later, after many phone calls, they finally called the 307 in for
    its new glovebox. We left them the car for two hours and returned to find
    the glovebox even worse than it was before! They actually thought they'd
    fixed it and tried to hand it over. It's incredible. They couldn't do
    anything else about it that day, so it was a waste of half a day.

    They agreed (after some hard words) to collect the car for the next attempt
    to save further hanging about, which they have done today.

    Will they fix it? I'll be amazed if they do. Trouble is, they've got yet
    another problem to fix while they're at it: a recurrence of the nasty creak
    from the rear that they temporarily fixed (I suspect their tools consist of
    just a hammer and a large pack of blu-tack) on one of its many previous
    visits. No doubt this will be the start of a new saga.

    It's no surprise that the 307 came third from bottom again in the latest Top
    Gear survey. I dread to think how much all these visits to the dealer would
    cost if the car were out of warranty, which it will be shortly.

    307 owners - treat your glovebox with great care!

    Androo, Nov 8, 2004
  2. Androo

    Androo Guest

    Will they fix it? I'll be amazed if they do.> Androo

    I'm amazed. They fixed it. Finally. It now fits as well as the original.
    Perhaps the loan 206 was to make us appreciate the 307. A good trick.

    Androo, Nov 9, 2004
  3. The 307 has all the bells and whistles, but it's like driving a van in
    comparison to the (IMHO) superior 306. Had a 307 as a courtesy car a
    couple of weeks ago for a few days: no 'charisma' at all, really odd
    'feel' to it. Was glad to get my 306 back: don't think that was the
    garage's idea though!

    I guess with 307, Pug decided to plug into the sub-MPV form-factor for the
    306's successor.

    Each to their own though.
    southpawArcher, Nov 9, 2004
  4. Androo

    HDIdriver Guest

    I have a creak from the rear too. No luck getting it fixed.
    Did you ever find out what they did to fix it this time or the last time?
    My local dealer could do with all the help they can get in diagnosing it.

    I agree totally about the dealers and the car.
    I think the 307 was actually second from bottom in the TG survey. I
    believe the quote I read was 'truly shameful build quality'
    I can see what they mean, and the customer service is even worse.
    HDIdriver, Nov 9, 2004
  5. Androo

    Mungo Jerry Guest

    I have a creak from the rear too. No luck getting it fixed.
    I had creaks all over.

    Dealer has silenced them all.

    I notice an overspray of WD40 around the hinges on all doors.

    When I asked what they did that fixed it, he said he lubricated the doors
    and anti-roll bar with some "magic" spray.

    He mentioned the tail gate in particular. Not sure if they actually adjusted
    that also.

    Hope this helps.

    Mungo Jerry, Nov 10, 2004
  6. Androo

    HDIdriver Guest

    Thanks for that. I might ask them to give it a good spray.
    Having said they dont really seem to be on very good speaking terms with
    me at the moment. I am always complaining and causing them trouble it

    I wonder why???
    HDIdriver, Nov 10, 2004
  7. Androo

    Androo Guest

    I wonder if the dealers love the 307 for all the extra warranty work it
    brings them, or hate it for all the pi**ed off customers that never buy
    another Peugeot...

    Androo, Nov 12, 2004
  8. Androo

    HDIdriver Guest

    They hate it. Peugeot are pretty stingy with what they pay for and dont
    help the dealers out much.
    They only seem to like the regular servicing work which doesn't require
    any (free) investigation - and dont they make it blatently obvious!!
    HDIdriver, Nov 12, 2004
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